Digicam FAQs

What cameras do you offer and why?

We offer the Canon Powershot Elph 360 HS Digital Camera for high quality, easy to use fun.

Our goal is to provide the highest-quality camera. We could have dropshipped a low-quality camera and slapped our logo on it, but your special day deserves the best.

How long is a rental term?

We offer a max of 5 day rental from Thursday - Monday. If you have a special request, please reach out to us.

Do I pay for hourly rate?

Nope, you can enjoy the cameras for the full day coverage, no extra hourly fees.

Do you ship nationwide?

Yes, we ship anywhere in the USA. No international shipping as of now.

Do you offer destination weddings?

Yes, we love destination weddings! Please make sure to order your package with enough time before your event so you can travel with it to your destination. Once you've returned, ship it back to us, and we’ll handle the rest!

How many photos can you shoot?

The digicams can shoot unlimited photos and videos. No shot limit.

Can you shoot video?

Yes, each digicam can shoot video.

Do you provide extra batteries

YES! We include extra camera batteries.

How does the return process work?

Great question! To return the digicams, all you have to do is pack it up in the packaging it originally shipped in. We include a prepaid shipping label for you. Once it’s packed, just drop the package off at your local UPS.

We kindly ask that you please return the phone within 48 hours of your event.

When can I expect my photos?

Depending on the package you chose, our team will get your files to you within 2-4 weeks.

Do you remove any photos?

No, we do not remove any photos. The only time we will remove photos is if they are completely black.

How will I receive my photos?

All of your photos will be uploaded to a private gallery and sent to you via email.

Any video files will be included in the gallery via a link.

Cheecam Disposable Camera FAQs

How to order

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club as well as Google Pay, Shop Pay, Apple Pay, and Meta Pay

Do you offer payment plans?

Yes, we offer interest free payment plans as low as $36/month.

All available payment plan options will show up at checkout.

How soon should I order?

It's ultimately up to you and your preferences, but we recommend ordering your package as soon as possible to ensure availability for your wedding day.

Please note: placing an order week of wedding might result in late delivery

What is preferred arrival date?

We understand that some brides may need their package arrived to their destination well before their wedding date. In order for us to accurately and safely deliver your package in time, please provide us with your preferred arrival date. Your package will arrive 2+ days before your preferred arrival date.

(i.e. you are traveling for a destination wedding on a specific date and need your package before then)

Please ensure you enter the correct shipping address (make sure the name and address match to prevent a failed delivery).

Please notify us if your shipping address changes after your wedding, so we can deliver your physical prints to the correct address

Can I order if my wedding is next year?

Yes, you may order at any point even if your wedding is 6+ months away.
Simply place your order, provide a preferred arrival date, and we will safely hold onto your order until your date gets closer.

Shipping Details

When do I receive my package?

Your package will arrive 2+ days before your preferred arrival date.

Please ensure the accuracy of this date during the ordering process.

Where do you ship to?

As of right now, we ship nationwide in the United States.

If you have an international destination wedding, we request ordering within the USA and traveling with your disposable cameras to your destination.

Do you offer free shipping?

Yes, we offer free shipping on all packages.

We offer free shipping for the following:

  • Initial package sent out
  • Return label for the package (1 per order, extra available for additional fee)
  • Shipping prints (if chosen as part of the order)

Can I change the shipping address

Yes, please contact us as soon as possible so we can change the delivery address.

What if my package is late?

In the event of unforeseen delays, we are committed to ensuring your order reaches you on time.

If there is a significant delay, we will dispatch another package to you promptly. However, we kindly request that you ship back the additional package to us once both are received.

How do I send my disposable cameras in for development?

Once your wedding day is finished, simply place the disposables back into the package and put the return label on. Bring it to your nearby post office to drop off.

What if I lose the return label?

Contact our support team (support@cheecam.com) and we will send you a new one.

Please be advised that Cheecam is not responsible for providing a physical return label, and the customer must print the provided label.

What do we do with the box?

Please keep the box and save for when you are ready to return the disposables for development.

What If I want an additional label?

We offer free shipping for the following: initial package sent out, 1 return label to film lab, and physical prints (if part of order)

Any additional shipping labels requested outside of these inclusions, such as splitting the package between multiple events and sending some cameras in first, will incur a shipping charge. Please contact us for details on additional shipping costs.

Package Information

Do you use real film?

Yes, we use 100% real film.

Can I customize my disposable camera?

Unfortunately, we do not offer customization options for our disposable cameras at this time. However, we have carefully selected a design that we believe will complement a wide range of wedding aesthetics.

Do you offer physical prints?

Yes! We are excited to offer physical prints in select packages. See our packages page for full details.

*Prints will be in full color*

How many film shots in each camera?

Each camera has up 27 exposures if all of the film shots are used. (Your total amount of film will vary on proper usage, such as using flash for each image, and properly capturing every shot)

6 pack = up to 162 photos

12 pack = up to 324 photos

Day of Wedding

Should we use flash?

Yes, use flash always. Especially if you are inside with low light conditions, flash will ensure proper quality and exposure.

Should we designate a helper?

We highly recommend designating a helper to distribute and collect the disposable cameras during your wedding day. This can be a family member, friend, or wedding coordinator. Having a designated helper will ensure that your guests know where to find the cameras and that they are returned to a safe location after the wedding.

What are some best practices to get the best photos?

Here are some great practices to follow:

  • Use the flash to capture clear photos in low light settings
  • Avoid covering the lens with your finger or other objects
  • Stand 4-10 feet away from your subject to get a clear shot
  • Use Cheecam prompt cards to capture fun and unique photos
  • Hand the disposable camera to guests who have experience taking photos at events

What if we lose a camera?

We understand that accidents happen and a camera may get misplaced or lost. We recommend designating a helper to keep track of the cameras throughout the day. If a camera does go missing, we have reminders on the camera to help ensure its safe return. However, we cannot be held responsible for lost or damaged cameras, so we recommend handling them with care.

How do we know when the film is finished?

Follow these rules:

  • IF the advance wheel clicks in, THEN there is film left. You can keep shooting.
  • IF the advance wheel keeps winding without clicking in, THEN the film roll is finished, you can stop.

What do we do after the wedding?

Collect all the disposable cameras and place them in the original box to prepare for the development. Use return label and packaging tape which is included.

I go on my honeymoon and can't bring the package to the post office. What should I do?

If you can't go to the post office to return the cameras, we recommend delegating someone to do it for you, like a family member or a friend.

Additionally, we do not require a return due date, so you can always wait till you get back.

Film Development

When should I expect my film back?

Our film turnaround, covering development, scanning, retouching, red-eye removal, and private gallery uploading, is typically 1-2 weeks upon receiving your cameras. Additionally, please expect an additional 3-5 days if you ordered physical prints.

Please note these are estimations and do not include shipping transit.

How can I view and download my film?

Once your film is developed, we will upload all your film to an online gallery and send it to you. Once you receive it, you can easily access the photos to view and download the film directly from the gallery.

Do I need to find my own film lab?

You don't need to find your own film lab as we offer packages that include film development services. We take care of everything for you, from providing the disposable cameras to developing the film and delivering the photos to you

How can I share my film?

We make it easy for you to share your wedding memories with friends and family! With our packages, you'll get an online gallery link that you can share with anyone. And for added convenience, some of our packages include a QR code link that allows your guests to opt-in to receive the photos right away - we'll take care of sending them the photos directly!

What kind of retouching do you do?

Our retouching process is an integral part at Cheecam. After the meticulous development and scanning phase, our skilled team swiftly engages in retouching and red-eye removal.

We approach retouching with an artistic eye, ensuring each frame is refined to perfection while preserving the authentic essence of film.

Do you remove red eye?

Yes, as part of our retouching process, we eliminate red eye from each film frame.

Cancellations & Refunds

Can I cancel my order before my wedding?

Yes, you may cancel your order before your event. Please see terms below.

  • 100% refund for cancellations made 6 or more months before the event date.
  • 75% refund for cancellations made within 4-6 months of the event.
  • 25% refund for cancellations made within 2-4 months of the event.
  • No refund is available for cancellations made within 2 months of the event

Can I get a refund after my wedding?

Your satisfaction is of utmost importance. If you are not satisfied with your film experience, you may request a refund. Please contact our support team for more information.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@cheecam.com