Shipping Policy

1. Preferred Arrival Date:

• We request a preferred arrival date for your package. Please ensure the accuracy of this date during the ordering process.
• If there is a need to change the preferred arrival date, kindly inform us no later than 1 week before your event to accommodate any adjustments.
• Please note that we cannot be held responsible if a change in plans results in a request for a new package after the initial delivery has been made and the client has left for the wedding location. It is crucial to confirm the preferred arrival date accurately during the ordering process to avoid any inconvenience or to notify us to change the date as soon as possible.

2. Delivery Timeline:

• Your package is scheduled to arrive 2 or more days before your specified preferred arrival date unless there are unforeseen circumstances.
• We will personally contact you if there are any changes or adjustments to the delivery timeline.

3. Postal Service Delays:

• In the event of unforeseen delays by the postal service, we are committed to ensuring your order reaches you on time.
• If there is a significant delay, we will dispatch another package to you promptly. However, we kindly request that you ship back the additional package to us once both are received.

4. Free Shipping Inclusions:

• We offer free shipping for the following:
• Initial package sent out
• Return label for the package
• Shipping prints (if chosen as part of the order)
• Any additional shipping labels requested outside of these inclusions, such as splitting the package between multiple events and sending some cameras in first, will incur a shipping charge. Please contact us for details on additional shipping costs.

We appreciate your understanding and cooperation with these shipping policies. If you have any questions or concerns, feel free to reach out to our customer service team for assistance.