Refund & Cancellation Policy

If you are not 100% satisfied with one of our Cheecam Luxe Edition purchased directly from Cheecam's website you may request a 50% refund upon receiving your film. We strive to provide you with a memorable and delightful experience.

Please read our refund policy carefully.

Refund Eligibility

We understand circumstances may happen, and you may need to request a refund Our refund policy is as follows:

1.Gallery Date:Your refund eligibility is based on your gallery date, which is the date when you receive access to your wedding photos taken with our disposable film cameras.

2.14-Day Refund Window: You may request a refund of 50% of the total purchase price if your refund request is submitted within 14 days of your gallery date.

Cancellation Policy

If you decide Cheecam is not a great fit for your wedding, you may request a cancellation before your event. Please note the following terms:

  • 100% refund for cancellations made 6 or more months before the event date.
  • 75% refund for cancellations made within 4-6 months of the event.
  • 25% refund for cancellations made within 2-4 months of the event
  • No refund available for cancellations made within 2-4 months of the event.

If you have any questions or concerns about our cancellation policy, please contact us at

Thank you

Special Conditions

To protect all our customers and make sure that we handle every refund with reasonable fairness, we cannot accept a refund (even within 14 days after receiving your gallery) in certain situations, including:

  • Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
  • Products lost or damaged due to misplacement or reckless care (including mishandling by postal service)
  • Film photos that do not turn out as expected due to fault use, improper handling, and lack of flash

To initiate a refund, please contact us at with your order number and reason for return.

If your refund is approved, we will process the refund to your original method of payment. 

If you have any questions or concerns about our refund policy, please contact us at

Thank you